0xc000001d error

[kaw92]

Problem signature: Problem Event Name: : APPCRASH
Application Name: CloudCompare.exe
Application Version: 0.0.0.0
Application Timestamp: 571e6670
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp:: 524f83ff
Exception Code: c000001d
Exception Offset 0000000000092bc3
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1045
Additional Information 1: c072
Additional Information 2: c0729f22b45ce592f704dadae9c51583
Additional Information 3: f848
Additional Information 4: f848c7e2ca7d1c236005ac2ac8a7860d

Also I see info : "The application failed to initialize properly (0xc000001d). Click on OK to terminate the application"

Can you help me with this problem ?

[daniel]

What graphic card do you have? Have you tried to update its driver?

The 2.7 and 2.8 beta versions don't work with old graphic cards (especially Intel and ATI's).

[kaw92]

nVidia GeForce GT 840M 2GB and chipset Intel HD Graphics integrated with processor Intel i7. I don't think so that this is the problem. Do you have anothers ideas ? Thx for help.

[daniel]

Can you force your computer to use the NVidia card when launching Qt? (you can do this in the NVidia Control Pannel).

Another possibility is that old plugins have been mixed with newer ones (depending on how you have installed CC). To be sure you can remove the 'plugins' folder next to 'CloudCompare.exe'.

And a last idea is to download the latest Visual 2013 Redistributable package (64 bits) and install it again on your side.